Privacy Policy

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# Privacy Policy for Loo Review

**Effective Date:** June 9, 2025
**Last Updated:** June 9, 2025

## Introduction

Loo Review ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

## Information We Collect

### Personal Information
- **Account Information:** Email address, full name, profile picture (if using Google sign-in)
- **Authentication Data:** Encrypted passwords, OAuth tokens
- **User-Generated Content:** Bathroom reviews, ratings, comments, uploaded photos

### Location Information
- **GPS Coordinates:** Precise location data when you choose to share location for bathroom entries
- **General Location:** Approximate location for finding nearby bathrooms
- **Location is only collected when you explicitly use location features**

### Device Information
- **Device Type:** Mobile device model and operating system
- **App Usage:** Features used, crash reports, performance metrics
- **Camera Data:** Photos you choose to upload for reviews

### Automatically Collected Information
- **Usage Analytics:** App interactions, button clicks, feature usage
- **Technical Data:** IP address, device identifiers, app version
- **Error Logs:** Crash reports and debugging information

## How We Use Your Information

### Primary Uses
- **Service Provision:** Enable bathroom rating and discovery features
- **User Authentication:** Secure account creation and login
- **Content Management:** Store and display your reviews and ratings
- **Location Services:** Help you find nearby bathrooms and map locations

### Secondary Uses
- **App Improvement:** Analyze usage patterns to improve features
- **Communication:** Send important service updates and notifications
- **Support:** Respond to your questions and provide customer service
- **Legal Compliance:** Meet legal obligations and protect user safety

## Information Sharing and Disclosure

### Public Information
- **Reviews and Ratings:** Your bathroom reviews, ratings, and comments are publicly visible
- **User Attribution:** Your name appears on reviews you create
- **Photos:** Bathroom photos you upload are publicly viewable

### We DO NOT Sell Personal Information
- We do not sell, rent, or trade your personal information to third parties
- We do not share personal information for advertising purposes

### Limited Sharing
- **Service Providers:** Trusted partners who help operate our service (hosting, analytics)
- **Legal Requirements:** When required by law or to protect user safety
- **Business Transfers:** In case of merger, acquisition, or business sale

## Data Security

### Protection Measures
- **Encryption:** All data transmitted using industry-standard encryption
- **Secure Storage:** Personal information stored in secure, protected databases
- **Access Controls:** Limited employee access with proper authorization
- **Regular Audits:** Ongoing security assessments and improvements

### Your Responsibilities
- **Account Security:** Keep your login credentials secure
- **Public Content:** Remember that reviews and photos are publicly visible
- **Device Security:** Protect your device and app access

## Your Privacy Rights

### Account Control
- **Access:** View your personal information and reviews
- **Update:** Modify your profile information and preferences
- **Delete:** Remove your account and associated data

### Location Control
- **Opt-Out:** Disable location services in device settings
- **Selective Sharing:** Choose when to share location for specific reviews
- **Data Removal:** Request removal of location data from existing reviews

### Data Portability
- **Export:** Request a copy of your personal data
- **Transfer:** Move your data to another service (where technically feasible)

## Data Retention

### Active Accounts
- **Personal Information:** Retained while your account is active
- **Reviews and Ratings:** Kept to maintain service integrity
- **Location Data:** Stored with individual reviews as provided

### Account Deletion
- **Personal Information:** Deleted within 30 days of account closure
- **Public Reviews:** May be retained with personal identifiers removed
- **Legal Requirements:** Some data retained as required by law

## Children's Privacy

### Age Restrictions
- **Minimum Age:** App intended for users 13 years and older
- **Parental Consent:** Users under 18 should have parental permission
- **No Targeting:** We do not knowingly collect data from children under 13

### Protection Measures
- **Age Verification:** Account creation includes age confirmation
- **Content Moderation:** Reviews monitored for appropriate content
- **Reporting:** Easy reporting system for inappropriate content

## International Users

### Data Transfers
- **Global Service:** App available internationally
- **Data Protection:** Appropriate safeguards for international transfers
- **Local Laws:** Compliance with applicable local privacy laws

### EU Users (GDPR)
- **Legal Basis:** Legitimate interest for service provision
- **Additional Rights:** Right to rectification, erasure, and data portability
- **Data Protection Officer:** Contact information provided below

## Third-Party Services

### Google Services
- **Google Maps:** Location services and mapping functionality
- **Google OAuth:** Optional authentication method
- **Google's Privacy Policy:** https://policies.google.com/privacy

### Analytics Services
- **Usage Analytics:** Anonymous usage statistics for app improvement
- **Crash Reporting:** Technical error reporting for stability
- **No Personal Identification:** Analytics data does not identify individual users

## Updates to Privacy Policy

### Notification Process
- **App Notifications:** Important changes communicated through the app
- **Email Updates:** Significant changes sent to registered email addresses
- **Continued Use:** Using the app after changes constitutes acceptance

### Version Control
- **Effective Date:** Each version clearly dated
- **Change Log:** Summary of modifications provided
- **Previous Versions:** Available upon request

## Contact Information

### Privacy Questions
- **Email:** privacy@looreview.us
- **Response Time:** Within 7 business days for most inquiries
- **Detailed Requests:** May require additional verification for security

### Data Protection Officer (EU)
- **Email:** dpo@looreview.us
- **Postal Address:** [Your Business Address]
- **Response Time:** Within 30 days as required by GDPR

### General Support
- **Email:** support@looreview.us
- **App Feedback:** Use in-app feedback feature
- **Website:** https://www.looreview.us

## Legal Compliance

### Applicable Laws
- **GDPR:** European Union General Data Protection Regulation
- **CCPA:** California Consumer Privacy Act
- **COPPA:** Children's Online Privacy Protection Act
- **Local Laws:** Compliance with applicable local privacy regulations

### Your Rights Summary
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of data sales (we don't sell data)
- Right to non-discrimination for exercising privacy rights

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**By using Loo Review, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.**

**For questions about this Privacy Policy, please contact us at privacy@looreview.us**

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*This privacy policy should be hosted at https://www.looreview.us/privacy and reviewed by a legal professional before publication.*